The stores can be a bit messy but no worse than TJX. So I was essentially charged twice for a pair of shoes that I returned. I broke down and bought an 85$ pair of boots at rack room shoes. Rack Room Shoes. Grab Rack Room Shoes promo codes for men's slides and running shoes. After “ the talk” her attiude was worst upon check out she never said thanks and mumbled you don’t have to be here! In a day and age when return shipping at no charge is offered by many clothing and shoe companies on the internet, you will have to pay return shipping out of your own pocket plus be liable for any shipping charges taken out of your refund with Rack Room Shoes should the shoes not fit/work out for you. I'm always happy with my rack room purchases. I have been trying to get them to fix it for over 2 weeks and my son still doesn't have his shoes. Rack Room Shoes. Lame! Ismael of HIM Quality Lawn was a major disappointment. I wear 10 1/2... so no shoes and wasted $100. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. After waiting for all the time to gather my order then the associate pulls out each pair from the boxes and my 8 year old daughter sees one of the shoes and realizes she is seeing her christmas gift before christmas. I spent 70 bucks for a pair of Nikes that fell apart after only two months. Tip for consumers:Returning shoes is a nightmare. Yes, they do have men's shoes which may not be evident upon looking into the store. She didn’t great us and seemed aggravated! No. Never again. I was told that they didn't come in white, so basically they advertised them incorrectly, and I'm not ok with paying $100 for shoes that are not what I ordered! I try to contact FedEx, but of course, just a virtual assistant. I looked a week or two ago at the same store and didn't see anything I liked but I thought I'd try again today and was pleasantly surprised to see a whole different selection available for my perusing! I don't want my dad to see the package! The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. I'm glad the mistake was finally fixed but I will not be recommending this store to anyone. Rack Room Shoes Coupons and Discount Patio Furniture at Target: Up to 50% off, deals from $35 + $10 s&h. 1,050 reviews from Rack Room Shoes employees about Rack Room Shoes culture, salaries, benefits, work-life balance, management, job security, and more. Ordered my shoes 23 hours ago online 4-22-20 and they just arrived. The latest review return of product (lauren blakwell boots) was posted on Nov 6, 2019. We came straight here, as we had much success prior at the beginning of the school year (2 years in a row). Also, I had to use my own box for sending it back bc it was mailed to me in a non-resusable plastic packing bag. Or anywhere else but rackroom! Tip for consumers:Great site fir bargain hunters, Products used:I’ve bought a bunch of shoes from them over the years. Sales Associate (Former Employee) - Pearland, TX - July 13, 2017. It's the perfect time to grab the sneakers you've been eyeing and save 10% off. It's 2021 and a sale associate was comfortable enough to speak to someone in that manner who was spending money. 6 users have flagged Rack Room Shoes as a potential scam with an aggregate rating of 1. 39 Benefits. Whether you are attending prom for the first... We’re in this together! 10/25/16. Before I could review the order they charged my card and never got a email. And if your system has already know it is wrong, why do not try to find my shoes before I phone you. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. The latest complaint poor/ non existant customer service was resolved on Oct 01, 2014. The shoe quality is good, and they have competitive prices, but DO NOT ORDER online if you do not live right next to the brick and mortar store. Reviews from Rack Room Shoes employees about Rack Room Shoes culture, salaries, benefits, work-life balance, management, job security, and more. The backpack was fine no complaints. Cathy M. Sign in to contact user. Expired Rack Room Shoes deals, that's what. Thankfully, this time it was for the most part fixed (they should have transferred the bogo discounts to the pairs that were left). Rack Room Shoes was first mentioned on PissedConsumer on Jul 27, 2012 and since then this brand received 98 reviews.. The agents that I did speak to on the phone were very short with me and couldn't really answer any question I had about my return / refund. Rack Room Shoes Overview. Therefore, Rack Room Shoes endeavors to comply with relevant ethical standards in gathering, using and safeguarding customer information that is entrusted to Rack Room Shoes. Great price, and great customer service. We will see. SHE NEEDS TO BE FIRED! Free Shipping. Rack Room Shoes reviews first appeared on Complaints Board on Oct 29, 2009. I pay for the shoes, but the shoes company make mistake. My order was not ready for pickup after being notified by email. Rack Room Shoes, a part of Deichmann Gruppe, is a chain of retail stores that offers a range of footwear for men, women and children. Ordered a pair of shoes and they arrived with a security tag on them. Learn how to stay safe during COVID-19 in our new guide: I finally get to someone all they asked was "Name, Order Number, Address." Tip for consumers:Buy from so many other vendors with REAL return policies - Boots don't fit - costs 1/4 of the price to ship back. Shoe-a-holics on the hunt for budget-brand names frequent the Rack Room for a fix. Look for Rack Room Shoes coupons on holidays like Memorial Day, Independence Day, and Labor Day. These boots at RR shoes only lasted a couple of months. A free inside look at company reviews and salaries posted anonymously by employees. Rack room just really sucks. Same sales. Great! They get the money from you pocket even they know they shipped the wrong shoes. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! RR shoes CRAP. 37 Inter­views. The reviews & complaints posted about Rack Room Shoes was submitted by a member or guest on this website. We’ve combined the Rack Room Shoes’ app with the Off Broadway Shoe Warehouse app so we can now offer more shoes, more brands and more locations for customers to shop.. We’re excited to bring you so much MORE TO LOVE! So get this, you pay for shipping to get them, money lost. I purchased these online so my kids do not see what I am buying for them. Had to call multiple times after the company received my return to check on my refund, I also chatted in at one point because every time I called the company I was holding for over 30 minutes or longer. ONE APP. The employees there were of no help as they were unable to see all of the information from the online order so I was told to call the customer service phone number instead. Now I have no shoes or money. WOW. Keep it up!" I never had a problem with them before but i track my package and it still has not shipped or anything. Only order if you can return to a brick and mortar store. Reviews from Rack Room Shoes employees about Rack Room Shoes culture, salaries, benefits, work-life balance, management, job security, and more. A free inside look at company reviews and salaries posted anonymously by employees. I've tried contacting them multiple times but no real luck. Not even a coupon was offered to me. Rack Room Shoes. Its 12/23/20 what else are purchases for? Buy Nike Womens Air Max Excee Sneaker at Rack Room Shoes. Products used:NON..no sizes that fit. It my shoes were heavy and the cost of shipping them back was about what it cost to buy them. I've ordered 4 pairs of shoes and got inly two pairs and third pair ai got someone's else shoes, Toddler tennis shoes. Please stay away from this site! that was the ONLY plus or else this rating would have been 1 star. No refund only instore credit for shoes that don't fit. But I was double charged on an item that I returned to this store. We use cookies for analytics, personalization, and ads. I take an ee width so it's hard to find shoes anywhere. Tip for consumers:Not a real shoes store...go elsewhere. Rack Room Store #0356 located in Destin, ***** had after Christmas sale on 12/26/2020 where they had Sale signs displayed all over the store of "Buy one get one half off" and "Buy one get one free". I was charged for the shoes on 6/2 & then 2 days later my card got charged AGAIN! I would reorder from Room Rack Shoes again in a Heartbeat! Go contact FedEx or go make a case with PayPal. Reviews from Rack Room Shoes employees about Rack Room Shoes culture, salaries, benefits, work-life balance, management, job security, and more. In the spring and summer, for instance, you might be able to score a deal like buy one, get one 50% off on select sandals. Also saw unique colors and styles that are not in the typical shoe stores. Horrible customer service/ got someone's else shoes, HORRIBLE Customer service. Most coupon code sites will list whatever they can find, without checking it works, or validating that the info is even correct, or ever has been correct, Well, not Trust Mamma we want to make sure you can actually save money at Rack Room Shoes, in fact it's our only reason for exsisting. ! My daughter and I visit this location sounthaven towne center.When I tell you that Bironda was very helpful and pleasant young lady.She help me pick out my Crocs.And suggest more deals that the store offer.I just want to send a SHOUT OUT TO HER.KEEP UP THE GREAT CUSTOMERS SERVICES.SHE REALLY DO DESERVE EMPLOYEE OF THE MONTH IF THAT IS OFFER. While Rack Room Shoes has great pricing, their online return policy leaves something to be desired in the modern marketplace. Read Nike Womens Air Max Excee Sneaker reviews, and choose the size, width, and color of your choice. I've found some of the best deals here with their BOGO specials but GREAT customer service makes for a GREAT shopping experience. She didn’t great us and seemed aggravated! Rack Room Shoes public holiday sales. After making 3 phone calls, and a week waiting for a return phone call that never happened, I spoke with Lisa, supervisor of customer service (800)248-0692, about this policy. So I drove back over to the store yet again to speak with the manager, again. I expect to send this "Rack Room Merchandise refund card" in to their HQ in Charlotte, NC to get this return transaction fully credited back to my charge card. Kandis A. I am sure this will not happen, since it would certainly lower their sales to customers who don't live close enough to a retail store for returns. However, some Rack Room Shoes deals don't have a definite end date, so it's possible the promo code will be active until Rack Room Shoes runs out of inventory for the promotional item. I made an instore return for 2 pairs of shoes out of my 6 pair online order that was shipped to me. He never showed up for our 9 a.m. appointment yesterday. So whether you need some new athletic shoes for the kids or a slick pair of dress shoes … Overview Overview. FREE shipping with $65+ online purchase. So I hang outside with my mom and sister and I got a notification that the package was delivered.? Today's top offer: Rewards Members! The prices were pretty reasonable and they had a wide selection. Recent recommendations regarding this business are as follows: "Stay away from Rack Room Shoes. Even I asked, they just see they do not have the shoes. I never got in touch with anyone and now I never got my two other pairs of shoes and need to keep it wrong shoes otherwise I need to paily shipping back! Comments Rating 1 ( 28 reviews) Stay a thousand miles away from Jason Bond Picks. Store has 49.99 shoes, then they ring up 64.99 after bringing it to the mangers attention nothing was done, after chatting customer service nothing was done and after calling customer service nothing was done, I will never shop at rack room again, hope it was worth 15.00. I've been in this location a few times. Sure, I agree I am at fault. Nothing really stamds put about this store. I didn't like how everything shipped separately but the shipping was pretty fast so no complaints there. Reviews from Rack Room Shoes employees about working as a Cashier at Rack Room Shoes. Instead of just saying YOU pay for return shipping they play word games to make you think you will just attach the shipping label you receive with your shoes. I should have looked closer at their return policy, I realize my mistake now. ONE FAMILY. 5 reviews of Rack Room Shoes "First time here and found a pair of shoes that I really liked. I will never buy shoes from them again. Any and all opinions and information are published as is. Walk on comfort all day with Rack Room's casual shoes at a main price point of $49.99. Avoid this individual/lawn care service. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Reviews from Rack Room Shoes employees about Rack Room Shoes culture, salaries, benefits, work-life balance, management, job security, and more. Find information about hours, locations, online information and users ratings and reviews. Steer clear if you're dealing with an online order and are not near a physical location! Boots don't fit but will cost 1/4 of the boot purchase to return. You have to pay for your own shipping back. My wife called me Friday morning, and asked me to check on a strange charge on our credit card. Target continues to take up to 50% off patio furniture during its … Could you company do that way only if your customers received the right products, then getting the money from customers pocket? 7 reviews of Rack Room Shoes "I have searched high and low to find an affordable, stylish and quality pair of brown leather boots. But, what make me really angry is they did not say anything about where is my shoes. Then, they tell you 1-2 days to send an invoice but then don't send it and they have only a 30 day return policy! Her words were,"Yall ain't getting no money back from us. THEN at checkout they were having computer issues & made me attempt to run my card 3 different times. This is my fist ever bad review but I hope this prevents others from having to deal with this company. 6 users have flagged Rack Room Shoes as a potential scam with an aggregate rating of 1. A free inside look at company reviews and salaries posted anonymously by employees. Mind you, this is strictly a SELF-SERVICE concept store, except for the actual checkout process. I'm n this time we are in today with the coronavirus rack rooms return policy really sucks. Tip for consumers:Have a eye when you receive you products. I bought them Thursday and it said it would be delivered Saturday. Recent recommendations regarding this business are as follows: "Need to check this store associates out", … Learn about Rack Room Shoes culture, salaries, benefits, work … Tip for consumers:Just go to their store. Shop in-store or online for name brand sandals, athletic shoes, boots and accessories for women, men and kids. It is not my fault, but I Have to do so many things as you company required to get my money back. My question is, Who is Ya'll. If anything goes wrong, you are screwed. After “ the talk” her attiude was worst upon check out she never said thanks and mumbled you don’t have to be here! By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Your package was delivered. Reviews from Rack Room Shoes employees about Rack Room Shoes culture, salaries, benefits, work-life balance, management, job security, and more. 323 Rack Room Shoes reviews. I was sooo excited that my sons & I all found shoes we liked for reasonable prices. You pickup your shoes at the store curbside then if they don't fit your in shoe hell! 4-23-20. $80 spent almost two weeks ago and nothing. Is this your company? Internet pricing and no charge return policies being what they are at major online retailers like Amazon and Zappos, I suggested that their shipping policy being on the customer should be pointed out on each product page of their website. CRAP STORE. BUYER BEWARE. Have emailed them 3 times, no reply. I tired to order 2 pairs of shoes. Same thing happened to me at Rack Room Shoes, Willow Lawn Shopping Center store in Richmond, VA. On 10/22/15 I purchased 2 prs. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. You need to go back to the store and speak to the manager again. This rate only got 2 stars because I was surprised of the shipping especially after reading how so many people had messed up shipping or never got their shipments, etc. Prices are similar to what you will usually find at other stores but their sales make up for it." It's one excuse after another. 326 Rack Room Shoes reviews. Products used:I tried buying shoes from here. Shop in-store or online for name brand sandals, athletic shoes, boots and accessories for women, men and kids. And even say if you do not work as free labor we will not refund Prom season is here, and you deserve to look and feel amazing for your big party! They shipping is awful. I walked in, saw one of the 8 or so pairs of men's dress shoes they had to offer and basically... more. I've tried to get in touch with customer service and have been out in hold forever. However, in the end, not only did one of Rack Room Shoe's associates do a return where I was charged for the return, but a lot of time was wasted driving back and forth to their store, being on hold with their customer service line that nobody picks up and then having to take even more time to do an online chat on top of all of this. After talking with the Store Manager about this terrible experience I was told there was nothing that could be done. See reviews, photos, directions, phone numbers and more for Rack Room Shoes Outlet locations in Macon, GA. 3 reviews of Rack Room Shoes "I stopped coming here for a while and lately have been frequenting again and WOW, what a friendly, attentive staff. Instead this situation has caused me headaches, stress, and financial hardship. Rack Room Shoes ranks 458th among Shoes sites. For more information, and to review the privacy statements for this study, click the following privacy links for Rack Room Shoes. Share your experience with Shoe Rack Room to help others make better choices Shoe Rack Room - 1 Reviews, Complaints & Ripoffs at Defaulters.com Jun 30 - 2019. of shoes, one pair for my husband & another for myself. I was told that last week also. Huge shout out to Demetrius for being patient and helpful while we sorted out our big time bogo decisions lol. Reviews Review policy and info. I eventually got through to someone in the online chat and I was then told I needed to go back to the store for a 3rd time for the mistake to be fixed. Recent recommendations regarding this business are as follows: "Don’t order online ship to home address", … The Rack Room Shoes promo codes currently available end when Rack Room Shoes set the coupon expiration date. I had to call him to reschedule. Products used:Store Credit ONLY - NO Free Shipping. Claim your listing for free to respond to reviews, update your profile and manage your listing. The hassel of having to go through all of this to fix THEIR mistake was extremely exhausting and frustrating and all that I received in the end for all of this mess was an "I apologize." Rack Room Shoes has a consumer rating of 1.88 stars from 41 reviews indicating that most customers are generally dissatisfied with their purchases. It ended up being a pending charge for $195 at Rack Room Shoes. and needed another pair. I was refunded for 1 of the shoes and I was charged for the other pair that I returned. Stay safe with our COVID-19 guide. Nearest store 4 hours away. She was polite and offered to refund only the original shipping charge. Rack Room Shoes reviews first appeared on Complaints Board on Oct 29, 2009. They shipped wrong shoes to me, and I understand it was happened. RR refused to let me return the defective shoes. Not the case. So many shoes doesn't fit the same so ordering on line is horrible anyway. 2 Photos. The toe separated from the soul,(poor glue). Great value. When we left I was promised all was fine. Is rackroomshoes a scam or a legit company? This complaint and/or review was posted on HolySmoke.org on 03:18 am, February 02, 2021 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/rack-room-shoes/. I am still out $11.92... don't let this happen to you! Glassdoor has 346 Rack Room Shoes reviews submitted anonymously by Rack Room Shoes employees. Steven b. Reviews from Rack Room Shoes employees about Rack Room Shoes culture, salaries, benefits, work-life balance, management, job security, and more. 3 reviews of Rack Room Shoes "These guys were awesome. You may get a great deal on your shoes, but if they do not fit, or you have to return them, yeah... the cost for SHIPPING IS ON YOU. Rack Room Shoes has an average consumer rating of 2 stars from 15 reviews. And they do not care their customer and ask customers to do every to get they thing back and treat customer as free labor. What a horrible website, they send me shoes without a an invoice, the package cannot be re-used. 311 Rack Room Shoes reviews. From sneakers and running shoes to sandals and boots, the retailer offers a wide selection for work, play, and special occasions. 1 review of Rack Room Shoes "AWESOME place for shoes - wow! I had the receipt and the purchase was less than a week old. Be paying for packaging and shipping if they have to return something. Off Broadway Shoes has joined the Rack Room Shoes family! Share Report. Rack Room Shoes ranks 502 of 2283 in Footwear and Clothing category. Rack Room Shoes is a very popular footwear brand which competes against other footwear brands like Rack Room Shoes has 46 reviews with an overall consumer score of 4.5 out of 5.0. I emailed them at least 6 times and finally called only to be put on hold and left for 30 minutes never to be picked back up. I tried to find Out if I have to pay for return shipping before I made my purchase and nowhere does it specify that the customer will be paying for return shipping until you actually call customer service and find out you will be paying for shipping. Rack Room Shoes offers outstanding value on men's, women's, and children's footwear. Share your experience with Rack Room Shoes to help others make better choices Rack Room Shoes - 6 Reviews, Complaints & Ripoffs at Defaulters.com what a nightmare! Your responses to our questions will be used by ForeSee and Rack Room Shoes to measure customer satisfaction, and will otherwise be kept confidential. Read more. I decided to buy my dad some shoes for his birthday. They sell at high prices but they have low quality. The company has more than 190 stores in over 20 U.S. states. My wife called me Friday morning, and asked me to check on a strange charge on our credit card. It was the worst shopping experience, and I am not shopping for trouble and upsets and return. Save with Rack Room Shoes promo codes and discounts for May 2021. You know what they even know what wrong shoes I received after I provided just the last four digit of the wrong order label without any further information. All active Rack Room Shoes Promo Codes & Coupons for May 2021. The latest complaint poor/ non existant customer service was resolved on Oct 01, 2014. That's okay! BE AWARE. Well, because of their 50% a second pair, the three of us walked out w/ 4 pair of shoes. Rack Room Shoes is a footwear retailer bringing men, women and kids great styles of comfort, dress, casual, and athletic shoes at great prices. I finally found them today at this store! Reviews from Rack Room Shoes employees about Rack Room Shoes culture, salaries, benefits, work-life balance, management, job security, and more. In this case since I got buy one get one 50% off I'm returning the 50% off shoe which is only worth the value of the shipping so it's not worth my time or money to return it. Store Credit and pay your own return shipping - WORST customer service - why would people shop here? Overall, I would definitely go shoe hunting here again." They never get back to you when ask to escalate info to supervisor, they never knew how to fix my problem and literally refuse a supervisor. Rack Room Shoes has an average consumer rating of 2 stars from 15 reviews. Do I pay the fortune to send them back, drive far and waste time and gas, or do I eat it and get stuck with shoes I can't use. Company Overview FAQ. We’re in this together! I do not not shop much online, and all I wanted was to get something nice for my birthday. ( First red flag THAT THEY AREN'T A REAL SHOE STORE)So I take them back for a refund... oops sorry they say" No refund" but we'll give you an online credit and you can shop on-line" They deduct $20 from the original money spent... not sure why but give me a card. Rack Room Shoes ranks 502 of 2274 in Footwear and Clothing category. The Pickup Service for Rack Room Shoes in Pineville, NC is terrible. Free shipping available. Rack Room Shoes ranks 503 of 2258 in Footwear and Clothing category. It ended up being a pending charge for $195 at Rack Room Shoes. Read employee reviews and ratings on Glassdoor to decide if Rack Room Shoes is right … Go elsewhere. I'm not at all pleased. This whole situation was absolutely ridiculous and I let them know this too. Rack Room Shoes. Consumers complaining about Rack Room Shoes most frequently mention customer service problems. A customer should never have to go through all of this hassel and back and forth to fix a mistake on the company's end, especially during a pandemic when people are being told to stay home and stay safe. Working at Rack Room shoes was pretty cool. At Rack Room Shoes, you'll always find a great deal on top brand footwear for the whole family. Recent recommendations regarding this business are as follows: "Don’t order online ship to home address", … Said it would be Friday awesome... thanks rack room. The mistake will be resolved this time." Tip for consumers:Be Patient They are super busy, they said 7-10 business days but I ordered on May 2nd & Received on May 6th even though my order still said in process. They send me a tracking number (FedEx) and I was like, I'm not going to miss this! Rack Room Shoes frequently holds sales events, so be on the lookout for BOGO deals and other savings opportunities. I recommend you give them a try. 98 Find 5 listings related to Rack Room Shoes Outlet in Macon on YP.com. The first pair of shoes (mine) came with that plastic tag (it goes off if you walk of the store without taking it off) so that was an inconvenience and I had to go to a random sneaker store to ask them to take it off (which she was not supposed to do but was nice enough to do it anyway). It was clean and the staff were beyond helpful. Walk on comfort all day with Rack Room's casual shoes at a main price point of $49.99. The … Save money on Rack Room Shoes and find store or outlet near me. Sending them back but the customer service was NOT good! The latest review return of product (lauren blakwell boots) was posted on Nov 6, 2019. They never use box, they only wrap the shoes in bag and shipped them out. To find more information about reviews and trust on Sitejabber.com please visit. Customer rep was so unprofessional and never even apologize. Gain trust and grow your business with customer reviews, http://pinterest.com/myrackroomshoes http://www.youtube.com/rackroomshoes http://instagram.com/rackroomshoes. Reviews from Rack Room Shoes employees about Rack Room Shoes culture, salaries, benefits, work-life balance, management, job security, and more. But when you return they will say you have to warped in good condition. Rack Room Shoes Overview. I told the manager on duty and she said she’ll talk to her. Mistakes happen BUT I have now spent HOURS waiting on hold with their completely useless customer service department on multiple occasions. I would advise potential customers to consider whether they have a retail location nearby. Just say customers will 1 users have flagged Shoe Rack Room as a potential scam with an aggregate rating of 1. I go back and try to contact RackRoom and when I finally got to someone, they disconnected me. If you look at their return by mail section they make it sound so easy for you to return your shoes. No problem because I’ll never go back! This shoes is not my style not my size, I have no need to keep it. I've gone back to the store to try to work out with a manager & basically it's now 6/25 I still have NOT received my money back! Avoid and shop on Zappos.com instead! You need a new pair of shoes go somewhere that has an easy return policy. This meant that I had to drive back over to the store again when I saw this additional charge on my account to ask them how they made this mistake and to get my money back. The price was very reasonable for what it was. Same shoes. Matt McAffee doesn't recommend Rack Room Shoes (2065 Skibo Rd Unit 1 Unit 1, Fayetteville, NC). I meet some really great customers and my co-workers were very supportive. I went to rack room shoes tangler mall Baton Rouge and the sales rep Jessica was very rude! HORRIBLE customer service, I'll never buy from them again! 28262 Rack Room Shoes, Inc corporate phone number: (704) 547-9200 Average Rating Reviews from Rack Room Shoes employees about Rack Room Shoes culture, salaries, benefits, work-life balance, management, job security, and more.
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